At IMS Limited, we aim to provide customers with the best possible support in the industry, from pre-sales advice through purchase & supply and onto lifetime assistance provided by our aftersales department.

It’s an end-to-end premium quality service delivered by dedicated, trained staff who are fully equipped to meet the needs and challenges that face our customers on a daily basis.

This level of support is ably represented across each of our four main departments; Fleet Sales, OE Sales & Administration, Aftermarket and Customer Services, more details of which can be found below.

IMS FLEET SALES

  • Representing some of the world’s most highly acclaimed brands within the commercial vehicle market
  • Well-informed pre-sales advice to identify and specify the most effective and efficient product solution
  • Post-sales support
  • Partnership approach
  • Dedicated geographically located account management
  • 35+ years industry experience working with fleet operators of all sizes
  • IMS marketing vehicle available for customer information sessions

IMS OE SALES

  • Dedicated account managers with experience of wide range of product applications
  • Industry-leading pre-sales technical advice across a wide brand portfolio
  • In-house engineering support for bespoke requirements
  • Team of efficient order processing and logistics experts

IMS AFTERMARKET

  • Fully trained IMS aftermarket sales team always on hand
  • Comprehensive range of genuine spares held in stock in our large warehouse for immediate despatch
  • Easy ID Parts Guide
  • National network of approved parts distributors
  • Direct line: 0845 33 00 185

IMS CUSTOMER SERVICES

  • Qualified team on hand to answer technical queries
  • Dedicated service engineer
  • Warranty claims processing personnel
  • National network of approved/trained service partners
  • Training trailer available for the delivery of product servicing courses
  • Product support information
  • Axle registration for product maintenance updates

Customer Services documents for download

IMS Limited Authorised Service Network

Direct lines:

  • Mark Kohrs: 01509 603410
  • Diane Laxton: 01509 603401