At IMS, we’re committed to providing customers with the best possible support in the industry which is why we continue to invest heavily in our client management systems.
As a result of major investment in software and constant development of the web-based platform, the service team is able to provide industry-leading support to its customers. And on a more practical level, the team delivers fully-accredited, one-to-one technical training on a national basis using its mobile IMS training resources – see below for more information on how to take full advantage of our comprehensive range of services.
SAF ASSIST: +49-6095-301-247
24/7 pan-European Breakdown Assistance for UK SAF-Holland Customers
In the event of a breakdown, UK SAF-Holland customers can call upon SAF ASSIST, the pan-European emergency breakdown service which operates around the clock, 365 days of the year. Our network of approved contractors located throughout Europe, is ready to assist if you experience a problem with your SAF-Holland equipment. With our partners, we’ll get your vehicle and cargo on the move again as quickly as possible.
SAF ASSIST: +49-6095-301-247
IMS Limited Service Network Partners
If you are operating equipment that has our product associated with it and you feel you have an issue that could be resolved under the terms of the product guarantee then our service network partners are there to assist you.
Please find an agent in your area by using the Service Network map to contact them and they will take care of the guarantee process for you.
Please do not hesitate to contact IMS Customer Services for further advice if required by email or by phone on 01509 649 877.Service Network map
Warranty Claims and Documentation
In this short video, IMS Customer Services’ very own Mark Kohrs, Customer Service Co-ordinator, explains how to make a warranty claim on a SAF-Holland axle, describing what supporting information is required. Hope it helps!
You can find all of the warranty documentation here, within the Resources section of our website.
Manufacturer-endorsed Training Programmes
As part of our ongoing drive towards improving the back-up we provide to customers, we have developed a series of factory-endorsed training modules which are outlined below. For more information on these or any other aspect of support for the brands and products we represent, please don’t hesitate to contact the IMS Customer Service team.
SAF-Holland design and manufacture some of the world’s hardest working axles which is why they are the first choice for an increasing number of fleet operators and trailer builders. To ensure the smooth and efficient running of equipment in an industry where high operational stresses are the norm, your axles need scheduled servicing by fully trained technicians using factory-approved tools and original parts. To meet these needs, IMS has created the only SAF-endorsed product training program. The aim of the program is simple; to equip customers and service partners with the skills necessary to ensure that trailers fitted with SAF components always function at optimum efficiency with minimal downtime which in turn, means having the right maintenance protocols in place.
IMS delivers the only manufacturer-approved SAF product training in the UK & Eire. Training can be given at the customer’s premises or at IMS in Leicestershire. For more information please see video below.
We have also produced a library of training videos designed specifically for workshop technicians. You can find them here.
Overview of SAF training topics
IMS professionals head up the program and using a specially outfitted training trailer, provide hands-on, in-depth product training on SAF-Holland equipment including:
- SAF axle and suspension overview
- SAF axle and suspension maintenance
- Maintenance, overhaul and parts replacement of the SAF drum brake axle
- Maintenance, overhaul and parts replacement of the SAF disc brake axle
- Overhaul and repair of the Knorr and SAF brake calipers
- Overview of the correct fitment and positioning of the slack adjuster and brake chambers
- Airbag identification and correct fitment
- Shock absorber fitting and function
- 3D Bush removal and replacement
- Maintenance of the hub unit including bearing replacement
Other manufacturer-accredited training programmes
Beyond SAF-Holland, we provide training programmes in support of our other brands. Furthermore, we can create training modules covering multiple brands that are tailored to suit the specific requirements of customers. So if there are particular aspects of product servicing and/or maintenance that you want us to address we would be very happy to hear from you.
We can be flexible in terms of how training is delivered, i.e. at your premises, here at our facility in Leicestershire, or indeed at another mutually convenient location.
More and more transport operators are seeing the business benefits in terms of efficiency and effectiveness, as the direct result of keeping their technicians fully up to speed on the latest manufacturer-approved servicing procedures.
To take full advantage of manufacturer-endorsed product training programmes simply contact the IMS Customer Services team on 01509 649 877 or email us.
Field Service Engineers
IMS employs factory-trained, highly experienced service engineers to provide essential support to trailer builders and end-users alike. Our engineers can advise on original equipment specification, provide hands-on assistance at the commissioning stage and help to troubleshoot ‘on-the-road’ trailer performance issues.
IMS engineers provide the vital link between the manufacturer and operator/service facility. To access this invaluable technical resource, email us or call 01509 649 877.